Privacy Policy
Empire Financial Firm LLC is committed to protecting the privacy and security of your personal information.
Table of Contents
This Privacy Policy describes how Empire Financial Firm LLC ("Empire Financial Firm LLC," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, use our services, or communicate with our team. By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when you:
- Complete a contact or consultation request form on our website
- Open an account or engage our advisory services
- Communicate with us via phone, email, or SMS/text message
- Subscribe to newsletters or marketing communications
- Participate in surveys, promotions, or events
The types of personal information we may collect include: full name, postal address, email address, telephone number (including mobile/SMS number), Social Security Number or Tax Identification Number, date of birth, financial account information, employment and income information, and investment objectives and risk tolerance.
We also automatically collect certain technical information when you visit our website, including IP address, browser type, operating system, referring URLs, and pages visited, through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage financial advisory and wealth management services
- To communicate with you regarding your account, appointments, and service updates
- To send SMS/text message alerts, appointment reminders, and account service notifications (transactional only) to the mobile number you provide
- To comply with applicable legal, regulatory, and compliance obligations
- To process transactions and maintain account records
- To improve our website, products, and client experience
- To detect, investigate, and prevent fraud or unauthorized activity
3. SMS / Text Message Communications
We send SMS/text messages that are transactional in nature — related to your active account or advisory relationship. By providing your mobile phone number and consenting to receive SMS messages from Empire Financial Firm LLC, you agree to receive service-related text messages regarding account inquiries, consultation scheduling, portfolio status updates, document requests, appointment confirmations, and service support communications related to your request or active client account.
SMS Program Details
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
- Service Providers: We may share information with third-party vendors who perform services on our behalf, such as custodians, technology platforms, and compliance providers, who are bound by confidentiality agreements.
- Regulatory and Legal Requirements: We may disclose information as required by law, regulation, subpoena, court order, or government authority, including SEC, FINRA, and applicable state regulators.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share your information for other purposes with your explicit consent.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including complying with applicable regulatory retention requirements. Financial records are typically retained for a minimum of seven (7) years in accordance with SEC recordkeeping requirements.
7. Your Rights & Choices
Depending on your state of residence, you may have certain rights regarding your personal information, including the right to access, correct, or request deletion of your data. To exercise these rights, please contact us at [email protected]. Note that certain information may be retained as required by law.
8. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Empire Financial Firm LLC
106 E. Dakin Ave · Kissimmee, FL 34741
Email: [email protected]
Phone: +1 321-248-7722